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Thread: Now That Is Customer Service

  1. #1
    Senior Member
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    Now That Is Customer Service

    I damaged the center pin of an RCBS swager set for .223 bullets. I emailed RCBS and said is there a part number and price for me to replace it. The emailed me back and said don't worry, we'll just send you a new one for free.

  2. #2
    Brass Trader
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    Mar 2013
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    I've had the same happen with kershaw. I broke the speed safe spring in one of my knives, emailed for a price, they said they'd send it free and even sent me a spare!

  3. #3
    Senior Member
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    Now that is awesome service !!!

  4. #4
    Senior Member
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    Nice to see some companies still take care of you. They are the ones to remember and go back to.

  5. #5
    Brass Trader
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    I've heard good things about RCBS customer service.

  6. #6
    Junior Member
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    RCBS is a awesome company, never had an issue with them in 30+ yrs of reloading

  7. #7
    Senior Member
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    And I just got it, they kept their promise!

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Abbreviations used in Reloading

BP Bronze Point IMR Improved Military Rifle PTD Pointed
BR Bench Rest M Magnum RN Round Nose
BT Boat Tail PL Power-Lokt SP Soft Point
C Compressed Charge PR Primer SPCL Soft Point "Core-Lokt"
HP Hollow Point PSPCL Pointed Soft Point "Core Lokt" C.O.L. Cartridge Overall Length
PSP Pointed Soft Point Spz Spitzer Point SBT Spitzer Boat Tail
LRN Lead Round Nose LWC Lead Wad Cutter LSWC Lead Semi Wad Cutter
GC Gas Check